Last Updated: September 28, 2026
At Orre Wardrobe, we want you to be satisfied with your purchase. If you receive a wrong, damaged, or defective item, please contact us so we can assist you.
Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused and unworn.
- The item is in its original condition.
- Original tags and packaging are intact.
- The item has not been washed, altered, stained, or damaged.
- Your order details or proof of purchase are available.
Non-Returnable Items
Returns or exchanges may not be accepted for:
- Worn or washed items.
- Items that have been altered or damaged by the customer.
- Items without original tags or packaging.
- Items damaged due to improper use or handling.
- Sale or clearance items, unless they arrive damaged or incorrect.
Wrong, Damaged or Defective Items
If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos/videos of the item
- Description of the issue
After reviewing your request, we will provide an appropriate solution, which may include an exchange or refund.
Exchanges
If you need a different size or eligible product, contact us within 7 days of delivery.
Exchanges are subject to product availability. If the requested item or size is unavailable, we will discuss an alternative solution with you.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method or another method communicated by our customer support team.
Shipping charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective item received from us.
Return Shipping
For returns due to customer preference, such as size selection or change of mind, applicable return shipping charges may be the customer's responsibility.
For incorrect, damaged, or defective products, Orre Wardrobe will review the case and determine the applicable return shipping arrangements.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return or exchange procedure.
How to Request a Return or Exchange
Please contact us before sending any product back.
Email: info@orrewardrobe.com
WhatsApp: 03208151145
Please include your order number and details of your request.
Changes to This Policy
Orre Wardrobe reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Orre Wardrobe
Email: info@orrewardrobe.com
WhatsApp: 03208151145